- 7-Day Free Trial: All new plans start with a full 7-day risk-free evaluation. No charges occur if canceled before the trial expires.
- Accidental Renewals:If your monthly or annual subscription renewed unintentionally and you haven't used active bidding features, request a refund within 48 hours for a full return.
- Fast Processing: Valid refund requests are reviewed and credited back to your original Stripe payment method within 3–5 business days.
1. 7-Day Risk-Free Trial
We believe in letting freelancers and agency teams experience the speed of BidLoop's desktop alerts and AI proposal drafting before committing financially.
Every new seat includes a 7-day free trialwith complete access to all plan capabilities. You can cancel at any time during the trial with a single click inside the desktop app's billing settings, and you will not be charged.
2. Subscription Renewals & Cancellation
Paid plans are billed in advance on either a monthly or annual cadence through Stripe.
- Auto-Renewal: Subscriptions renew automatically at the conclusion of each billing period unless canceled prior to the renewal date.
- Easy Cancellation: You can cancel your subscription at any time. When you cancel, your account remains fully active until the end of your prepaid period, and no further renewal charges will occur.
3. Refund Eligibility Criteria
We want you to be completely satisfied with BidLoop. We gladly grant refunds under the following conditions:
Eligible Scenarios
- Accidental Subscription Renewal: If your recurring subscription renewed automatically and you contact us within 48 hours of the charge without active proposal generation usage during that renewal period.
- Technical Defect or Incompatibility: If a persistent software bug prevents you from using BidLoop on a supported operating system (macOS 12+ or Windows 10/11) and our engineering team cannot resolve it within a reasonable time.
- Duplicate Billing: If an inadvertent duplicate charge occurred due to a network error or Stripe processing glitch.
4. Non-Refundable Circumstances
Refunds are generally not granted under the following circumstances:
- Requests made more than 48 hours after an automatic recurring renewal where active usage occurred.
- Account suspensions resulting from a material violation of our Terms of Service (e.g. fraudulent activity or reverse engineering).
- Disappointment based on market hiring rates or third-party client responses on Upwork, as hiring decisions remain at the sole discretion of individual clients.
5. How to Request a Refund
To request a refund, follow these simple steps:
- Send an email to: admin@tkturners.com
- Subject line:
Refund Request - [Your Account Email] - Provide your details: Include your account email, Stripe invoice number (if available), and a brief explanation of your request.
Our billing team will review your request within 24 to 48 business hours. Approved refunds are credited directly back to the original payment card via Stripe and typically appear on your statement within 3–5 business days.